Refund policy
Refund Policy
60-Day Money-Back Guarantee
At Paxite™, we stand behind the quality of every Magnetic Work Light we sell.
If your product arrives damaged, defective, or doesn't function as intended, you're protected by our 60-Day Money-Back Guarantee from the date your order is delivered.
Simply contact our support team within 60 days of delivery, and we'll gladly offer either:
- A free replacement, or
- A full refund
The choice is yours.
To qualify, the issue must be reported within 60 days of the delivery date confirmed by your tracking information.
Returns For Non-Defective Items
Changed your mind? No problem.
We accept returns on unused, non-defective products within 60 days of delivery under the following conditions:
- The product must be unused, in its original condition, and returned with all original packaging and accessories.
- Return shipping costs and any applicable customs duties or import fees are the responsibility of the customer.
- Original shipping charges are non-refundable.
Once your return has been received and inspected, we'll issue a refund for the product purchase price to your original payment method within 10 business days.
For hygiene and quality assurance reasons, we cannot accept returns of products that have been used unless they are defective.
How To Start A Return
Before returning any item, please contact our Customer Support team.
Simply email:
Include:
- Your order number
- A brief description of the issue or reason for the return
- Photos or videos (if the product is damaged or defective)
Please do not send products back without prior authorization, as unauthorized returns cannot be processed or refunded.
Our team typically responds within 1–2 business days with complete return instructions.
1-Year Limited Warranty
Every Paxite™ Magnetic Work Light is backed by a 1-Year Limited Warranty against manufacturing defects from the original purchase date.
If your product experiences a manufacturing defect during normal use within the warranty period, we'll replace it free of charge.
Our Warranty Does Not Cover
- Normal wear and tear
- Damage caused by misuse, abuse, accidents, or unauthorized modifications
- Damage resulting from improper storage or failure to follow product instructions
- Cosmetic imperfections that do not affect product performance
- Products reported after the 1-year warranty period
Refund Processing
Once your refund has been approved, it will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If you haven't received your refund within 15 business days after approval, please contact our support team and we'll be happy to assist you.
Need Assistance?
Our Customer Support team is always here to help.
Email:
service@paxite.shop
Business Address:
Paxite™
2818 Folsom Street
Los Angeles, CA 90033
United States
Our Promise
At Paxite™, we're committed to creating reliable tools that make everyday work easier. Every order is backed by our 60-Day Money-Back Guarantee, 1-Year Limited Warranty, and a customer support team that's ready to help whenever you need us.
Your satisfaction is our priority—because earning your trust matters more than making a sale.